Input search
Search service error
Fraud knowledge hub
As fraud grows in sophistication and frequency every day, it’s important to know what to look out for. Find out more about common fraud types and how to protect yourself.
The types of fraud catching out Australians
Understanding common types of fraud, and how to protect yourself from them, is important as their methods become more sophisticated.
Protecting yourself from cybercrime
Malware and ransomware are pervasive cyber threats that can cause significant harm to people. It’s crucial to stay vigilant and make sure your systems and devices are always up to date.
Protect your most important asset: your personal identity
Have you ever stopped to question how complacent you might be with your identity?
How to protect yourself from a phone porting fraud
Phone porting fraud is when your mobile phone number is ported to a new telecommunications provider without your consent.
You’re set for safety with Macquarie Authenticator
Macquarie Authenticator connects with your digital banking so you have the control to approve or deny any changes to your banking. Giving you confidence your information and account have the highest level of safety – 24/7.
 |  |
Report a scam
Emergency support
If you’ve clicked on a link, provided personal or sensitive information, or sent funds as part of a fraud or scam:
Contact us immediately via Q (available 24/7) for the fastest response. Log into the Macquarie Mobile Banking app or Macquarie Online and type ‘Report a scam’ in Q.
Alternatively, you can call us on:
| Australia: | 02 8550 5666 |
| Overseas: | +61 2 8550 5666 |
Report suspicious messages
If you receive any suspicious emails or other communications you believe are impersonating Macquarie, and you haven’t engaged with it, forward them to scams@macquarie.com and delete.
Additional resources
Security and scams
Arm yourself with information on the latest scams and fraud activity. Learn how to protect yourself with useful tips to help you stay safe online and beyond.
Scams knowledge hub
Your best defence is to stay one step ahead with scam prevention knowledge. We all have a role to play when it comes to scams. Visit the scams knowledge hub to learn more.
Frequently asked questions
Visit this page that best relates to your suspected fraud or data breach.
We always work hard to keep your money safe and there are things you can do to improve the security of your personal information. Visit this article to learn more.
Visit this page to find out the correct way to set up your Macquarie Authenticator.
Additional information
This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a product, a person should obtain and review the offer documents relating to that product and also seek independent financial, legal and taxation advice. Lending criteria, fees and T&Cs apply. We make no guarantee concerning the accuracy of data and information contained on third party websites.