Getting started with your home loan

Congratulations on your new home loan. This is an exciting time, and we want to ensure you can set up your home loan the way you want to. You’ll find more information below on some of the most important things to check on your newly settled home loan.

• Log in to Macquarie Online banking and to log in for the first time, you'll need your Macquarie ID and your mobile phone handy. You can find your Macquarie ID on your formal approval email or your welcome email. You can also retrieve your Macquarie ID on Macquarie Online Banking and Macquarie Mobile Banking. To do this, follow these instructions. 
• Download the Macquarie Mobile Banking app to access your accounts from your mobile device.
• Download and set up the Macquarie Authenticator app - it works hand in hand with online and mobile banking for enhanced security.

• Check that your home loan is set up correctly by looking at your account breakdown on Macquarie Online Banking or Macquarie Mobile Banking. On the account breakdown you can check your rate type (variable vs fixed), repayment type (principal and interest or interest only) and your loan purpose (owner occupied vs investment). Follow these steps:
  1. Select your home loan account in the account list
  2. Select I want to
  3. Select View account breakdown in the menu drop-down.

• On the account breakdown page, you can also check how your offset accounts are linked to your home loan account. If you want to open more offset accounts, you can find more information on our Home loan offset accounts article. If you want to update or change the offset linkage or notice an offset account isn’t linked to any home loan account, please call us on 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday.

• Check how your repayments are set up online. You can check your repayment amount, repayment method and due date in Macquarie Online Banking. To view this:
  • Hover over your home loan account in the account list
  • Select I want to
  • Select View Account details in the menu
  • Select the Repayment Details section.
    • If you need to make changes to how your repay your loan, please refer to the instructions on Managing your home loan repayments article.
    • If you’d like to make weekly or fortnightly repayments, you’ll need to set this up as a scheduled payment from your Macquarie account or an external bank account, and cancel any direct debit which may be set up.

• Keep these important Help Centre articles handy so you have the most up to date information for any upcoming interest rate announcements and changes:
  
  • RBA interest rate decision
  • Recent home loan repayments and interest rate changes
  • Finding information about your home loan (you can use the instructions on this page to view your interest rate and repayment details online).

• If you have a debit card linked to your offset account, you can activate your card online once it arrives. You can also set up Apple Pay or Google Pay.

• Check that your profile has your current contact details. The fast and most secure way to update your address and email is through Macquarie Online Banking or Macquarie Mobile Banking. If you need to update your mobile number, please call us on 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday.

• Take advantage of some our great online banking features including PayID, enhanced security and Macquarie Marketplace. With Macquarie Marketplace you have access to discounts of up to 10% on eGift cards to use at more than 50 stores including Woolworths, Myer and Apple.

Once you’ve completed the checklist above, you may find the articles listed below helpful as you settle into your new home loan.

• Multi-factor authentication - Learn more about how to keep your account secure
• Find and group transactions - Make budgeting easier by categorising your transactions
• Manage your account list – Customise how your accounts are listed.

Learn more about how redraw works and how to redraw from your home loan account online:

• Redrawing your home loan
• Transfer money or make a payment from your account
• Manage your payee and biller list

See how you can access your important home loan information through online banking:

• Downloading your account statement online
• Finding information about your home loan
• When your home loan fees are charged