In line with our continued journey to uplift your security and that of your clients, we’re removing one-time 6-digit rolling codes from Macquarie Authenticator as an alternative verification method to push notifications for advisers. You'll be able to verify account activity through the tasks menu, where you can review the details before approving.
As a reminder, Report Builder in Adviser Online is now your go-to destination for all account level client reporting. It allows you to move away from single-purpose reports and embrace the flexibility to create fully customised, professional report packs for your clients by combining multiple reports into one document. We're working on group-level report packs in Report Builder for performance, asset allocation and balance history reports, which will allow the decommissioning of the Portfolio Review Report in Wrap Online. This is an important step in our journey to simplify and streamline your day-to-day digital experience by uplifting Adviser Online to be your single portal to manage every core adviser function.
Michelle Weber
Head of Wrap Platform
A complete digital platform
Supercharge your efficiency and find the information you need faster with our new digital feature releases.
- Digital rollover of external funds into a Macquarie super account
You can now roll over external funds into your client’s Macquarie superannuation account in Adviser Online. To do this, go to the Account details screen and select ‘Rollover from external account’. This feature is integrated with Macquarie Authenticator for enhanced security and authorisation. Paper forms are no longer accepted, except for requests that can’t be completed digitally.
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- We're phasing out codes from Macquarie Authenticator
From October, we're removing one-time 6-digit rolling codes from Macquarie Authenticator as an alternative verification method to push notifications. You'll be able to verify through the tasks menu. This change will enable:- safer verification
- the ability for you to review approval details for peace of mind
- push notifications for real-time alerts.
- Direct debit request form being decommissioned for CMA
For added security, the direct debit request form will be decommissioned from 7 November 2025. The easiest ways to fund clients’ CMA accounts are via EFT or BPAY®. This change doesn’t impact cash accounts linked to wrap accounts.
- Cash bulk transacting changes to ensure your clients’ funds remain protected
- General Withdrawal Authority has been replaced with Financial Services Debit Authority and Tax Authority to reduce fraud risk.
- Payments are restricted to accounts nominated by the dealer group in their own name, the Australian Tax Office (ATO) or ASIC.
- Any other payments up to $500k must be made via Adviser Initiated Payments (AIP).
- We now support the ASIC BPAY® Cash Bulk Transacting file, leveraging Tax Authority. General Withdrawal Authority is no longer required.
Discover what's next
We’re becoming a fully digital platform, giving you security, investment choice and control.
- Group reports in Adviser Online
- We’re working on group-level report packs in Report Builder for performance, asset allocation and balance history reports, which will enable the decommissioning of the Portfolio Review Report in Wrap Online.
- We’re working on group-level report packs in Report Builder for performance, asset allocation and balance history reports, which will enable the decommissioning of the Portfolio Review Report in Wrap Online.
- Adviser Online client list
A new Client list page with more client information will soon be available in Adviser Online, allowing you to view, filter and download a list of all your clients in one place.
Other Important changes
- Account numbers on Advice Fee Consents
To align with regulatory guidance, any advice fee consents for ongoing fee arrangements that don’t include an account number have now ended. You can create a new Advice Fee Form via Adviser Online if you’d like us to keep deducting ongoing advice fees from your clients’ Macquarie Wrap accounts.
From 3 September, account numbers are included in Advice Fee Consent forms that are created as part of wrap applications.
- Make sure your CMA application information is correct
To improve the efficiency of account opening, please make sure that the information you provide on our application form matches the supporting documents or regulator records. We’ll no longer accept applications with discrepancies. Please refer to this Help Centre article for the latest requirements.