Managing your Wrap account

We strongly recommend having a financial adviser linked to your Wrap account. They can help you manage your account and achieve your financial goals.

If you choose to manage your Wrap account without an adviser, you may experience restrictions or limitations to:

• the way you trade
• the investment options you can choose from
• automatic investment management tools you can use
• administration fee rebates
• the way you can manage your insurance needs.

Go to the relevant sections to see how this may impact you.  

An adviser can also ensure you’re made aware of any updates or changes relating to your account and the investments you hold, and help you review your current investment strategy in changing market conditions.

We have a policy for clients who don’t retain the services of an adviser on their accounts. If you’d like a copy of that, please email wrapsolutions@macquarie.com.

If you’d like help finding a new adviser, please visit moneysmart.gov.au/financial-advice/choosing-a-financial-adviser.

Not all advisers will use Macquarie’s products and services and some Macquarie products may not be able to be linked to a specific adviser. Please speak with any prospective adviser about the support they can offer.

If you’ve appointed a new adviser and they’re registered to use Macquarie Wrap, you can ask us to link them to your account by completing the ‘Appointment of a new adviser’ section of the Change of account details form, which you can find under ‘Key forms’ below.

If you want to buy or sell assets, including breaking a term deposit, please complete the Investment Order Request form, which you can find under ‘Key forms' below. When completing the Investment Order Request form, make sure to:

• fill out the appropriate section of the form for the asset type or request,
• provide all relevant details required as requested on the form, including the appropriate dollar value ($) or unit number. Please note managed fund orders can only be accepted as a dollar value,
• complete the section on investment objectives if you’re investing in an unlisted managed fund,
• read the terms and conditions when completing the declaration and provide a signature by a registered signatory of the account.  Ensure that you agree to the terms and conditions by ticking the corresponding boxes.

Before submitting a request to buy into an investment option, please ensure that:

• there’s enough cash available in your account (taking into account any minimum cash balance requirements as described in the offer document),
• the asset is available on the investment menu relevant to your product, which you can find on our product information page.
• any investments in a super or pension account are within the investment limits set by the Trustee. (These are restrictions placed on certain investments at the point of purchase and are applied as a maximum percentage of your account balance. They’re designed to reduce the potential for large losses by encouraging diversification and to provide adequate liquidity to meet payments and satisfy regulatory requirements. You can find them in the the investment menu relevant to your product on our product information page.)

If you want to break a term deposit before maturity, please complete the Term deposit break form, which you can find under Key forms below.

Requests to break term deposits are processed every Tuesday morning and submitted to the term deposit product issuer the following Thursday. The product issuer may take up to 31 days to confirm the break of the term deposit, subject to their acceptance of your request.

You must submit your request to break a term deposit by Monday close of business (Sydney time) to be processed on the Tuesday in the same week. Please ensure that any term deposit maturity rollover instructions have ended before submitting your request.

Please note that there are many benefits to having an adviser manage your investments. Without one, you don’t have full access to our platform and will experience restrictions or limitations. For example, while your previous adviser could place investment orders online, a client without an adviser can only place paper-based instructions, which require manual processing and therefore may take longer.

While you had an adviser linked to your account, you may have had access to some investments that can only be distributed to investors who receive personal financial advice. Unadvised clients have fewer investment choices available to them.

This means that you may not be able to invest in some new investment options or buy additional units in investments you already hold, including through any managed portfolios your adviser may have set up on your account.

To see what investment options are available, you can view the investment menu relevant to your product on our product information page.

If there are changes to the investment options that are available to you, we’ll publish these updates in our Investment Menu News. Please ensure we have your current email address to ensure you receive these updates.

Automatic investment tools help advisers manage your investment strategy and include dollar-cost averaging, automatic cash management and automatic rebalancing plans. Please refer to the product disclosure statement or product guide relevant to your product on our product information page for more information on how these tools work.

• Automatic investment tools may be impacted once you no longer have an adviser. In particular, where an investment option or product is no longer available to you, additional investments through automatic investment tools will stop.
• Your previous adviser may have used model portfolios to help manage investments within your account. Removing your adviser will mean you are no longer linked to that adviser’s model portfolio. Any automatic tools that were used to invest into this model will also stop.
• If you’ve elected to reinvest income into new units or shares, referred to as a Dividend or Distribution Reinvestment Plan (DRP), this will continue to run until otherwise directed by you. You can let us know if you want to end your DRP by completing section 3 of the Investment Order Request form, which you can find under ‘Key forms’ below.

Your previous adviser may have had agreements in place with us that resulted in a reduced net administration fee through a rebate to your account. Without an adviser, you can no longer benefit from these arrangements and you may see an increase in your net administration fee. We’ve informed you of this when you asked us to remove your adviser from your account.

To view what fees you’re paying, please refer to the product disclosure statement or product guide (offer document) on our product information page.

We may need to get in touch with you to provide important information relating to your account, or to notify you that an account report or statement has become available online. To make sure you receive these notifications, please ensure your email is up to date. You can update your email online at any time by logging into macquarie.com.au.

For information on how to update any other contact details, please visit this Help Centre article.

We recommend that you consult a tax professional for support regarding your personal tax circumstances. You can find key information on tax reports through the EOFY Hub.

You can also find important forms, including the notice of intent to claim a tax deduction, under ‘Key forms’ below.

It’s important that you remain informed about activities and changes that take place on your super or pension account.

For information on annual pension recalculations, meeting pension minimums, personal contribution summaries and Term Allocated Pension arrangements, visit the EOFY Hub.

For information about the Macquarie Superannuation Fund, please visit our product information page.

If you have insurance through your Macquarie superannuation account, an adviser can help you take out additional insurance policies to meet your changing needs, or structure your policies to try and get the optimal balance of affordability, tax advantages and coverage. 

Without an adviser, you can manage and make changes to your existing policies but you can’t take out additional policies or alter your policy structure.

You will also need to liaise with the insurer directly in the event of a claim.

For more information about insurance, visit our insurance page.

If you decide your Wrap account no longer suits your needs, you can close it by emailing us an Account closure form, which you can find under ‘Key forms’ below.