Friday 04 October 2019

The ATO have issued a CRT Alert to advise that they have identified issues affecting the concessional contributions screen and total superannuation balance display in online services.


For concessional contributions, they have identified that some member’s carry forward balance is not displaying due to a minor system issue. The updated data is expected to be available mid to late October.

For total superannuation balances, a system fix is scheduled for deployment on 12 October to address a known issue effecting the display of the 2018-19 total superannuation balances. Once the verification process has taken place, total superannuation balances for the 2018-19 financial year will be displayed from 16 October.

Further information

Australian Tax Office, CRT Alert 050/2019 – Display of super information on online services, 2 October 2019

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