The following information has been provided by Chubb Insurance Australia Limited.
Notice
The spread of Coronavirus (COVID-19) is an ongoing situation. Chubb is closely monitoring guidance issued from leading organisations, including the World Health Organisation (WHO) and local authorities. Chubb is also tracking the progression of COVID-19 through its travel security and medical assistance partners.
To assess the policy response to COVID-19, Chubb has carefully considered government (Smartraveller) and other public reporting of this situation. Relevantly, on 11 March 2020 the WHO declared COVID-19 a pandemic.
As a result, Chubb have prepared a set of Frequently Asked Questions (FAQs) to address queries from Card Members relating to their insurance. Please be advised that your policy will respond subject to your particular circumstances and the terms and conditions of your policy. The FAQ are a summary only, they are not an exhaustive list of the coverage, terms, conditions or exclusions in the policy. You should always read the Policy for full details.
Chubb encourage customers to submit a claim for consideration as each claim received by Chubb will be investigated and assessed in accordance with the facts of each case, the credit card you have and the applicable insurance terms and conditions under the credit card. Your cover will depend on the type of credit card you have and your individual circumstances.
Please refer to the below FAQs and for further questions, please contact our Customer Service hotline at 1300 791 804 or call 1800 055 268 from Mondays to Fridays from 9am to 5pm.
Please submit a claim here.
Please note capitalised terms are defined and can be found in the Policy.
| 1 | If I am diagnosed with COVID-19 during my overseas Trip, am I be able to claim expenses for medical treatment I may require? |
| If you suffer an unforeseen illness on an overseas Trip, the cost of medical treatment to meet your immediate medical needs is covered. | |
| 2 | If I become ill with COVID-19 before or during my Trip, will I be able to claim for costs I incur for the cancellation or curtailment of my Trip? |
| Unexpected cancellation or curtailment of travel arrangements are covered in the policy if You or Your Travelling Companion become seriously ill, and, as a result, a treating Doctor certifies that Your Trip needs to be cancelled or curtailed. | |
| 3 | If I am required to quarantine, will I have cover for cancellation and/or disruption expenses or quarantine expenses? |
| No, cover will generally not be available in this scenario. Losses arising from quarantine are considered to be expected or foreseen events which are not covered under the Policy. However, Chubb encourage You to submit Your claim for consideration as Your claim will be investigated and assessed in accordance with the facts of Your case. | |
| 4 | If I no longer wish to travel due to COVID-19, are my cancellation costs covered? |
| No, cover will not be available in this scenario. Losses arising from simply no longer wishing to travel are not covered under the Policy. | |
| 5 | If I alter my travel plans, or my travel plans are affected because of a change in a government travel advisory issued due to COVID-19, will I have cover for cancellation/disruption expenses? |
| No, cover will not be available in this scenario. Cover for cancellation and/or disruption costs arising from a government travel advisory are not covered under the Policy. | |
| 6 | |
| If my booked accommodation is closed due to a COVID-19 outbreak, will I have cover for cancellation and/or disruption expenses? | |
| No, cover will not be available in this scenario. There is no cover available for cancellation and/or disruption costs arising from closure of your booked accommodation. | |
| 7 | Are diagnostic or routine COVID-19 screening test costs claimable under the policy? |
| Medical expenses under the Policy are covered when they arise from an Injury or an unforeseen illness whilst on an overseas Trip. Mandatory screening or diagnostic tests (such as pre-departure or post-arrival tests, or those which are not deemed necessary by a treating Doctor) are not covered under the Policy. Routine screening tests, like travel costs to the airport or vaccinations required to travel, are simply a cost of travel. |